Frequently Asked Questions
Everything you need to know about our luxury writing instruments and accessories.
How long will it take for my order to ship?
We take pride in our fast fulfillment. Most orders placed before 2:00 PM ET Monday through Friday are shipped the same day from our warehouse in Richmond, Virginia.
What is your return policy for fountain pens?
We offer a 60-day return window for most items. If you have inked a fountain pen and are unhappy with its performance, please contact our customer service team for assistance with a partial refund or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of your order.
How do I know if a specific ink is safe for my pen?
We provide detailed compatibility guides on every product page. Generally, we recommend using fountain pen-specific bottled inks and avoiding calligraphic or India inks which can clog the feed.
Are your products authentic?
Absolutely. We are an authorized retailer for every brand we carry, including Lamy, Pilot, TWSBI, and Visconti, ensuring you receive genuine products with full manufacturer warranties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Goulet Pens gift cards.